Frequently Asked Questions

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FAQs

What is Pickitup.Com?

Pickitup.Com is a software platform service, powered by the latest cloud technologies, giving you access from both your desktop and smartphone. Our service matches people who want to have things shipped & delivered with professionals who can pick up those shipments and make those deliveries. We call those matches Pickitup.Com Matches. Pickitup.Com offers information and a Platform to facilitate arrangement of Pick-up, Carry, and Delivery Services, but does not, and does not intend to, provide Transportation Services or act in any way as a Transportation Carrier or a Moving or Hauling of Freight Carrier. We have no responsibility or liability for any Pick-up, Carry, or Delivery Services provided to you through the service.

How much does it cost to use Pickitup.Com's service? ?

Each delivery is unique based upon the mileage and the time it takes to deliver. You will be given an estimated cost based upon the mileage distance before you post your goods for a Pickitup.Com Match.

How do I pay for Pickitup.Com's service?

Your payment for using Pickitup.Com’s service is collected from the credit card you used when signing up for the service.

When do I pay for Pickitup.Com's service?

You are charged for the service once your delivery has been confirmed.

As a shipper, what service can I expect?

Pickitup.Com offers door to door services using contracted Driver Service Providers committed to accomplishing the requirements of your shipments.

Do I get charged if I cancel my Pickitup.Com match?

If you cancel your Pickitup.Com Match right away, there is no charge. But if you cancel your Pickitup.Com Match more than five minutes after the Match has been accepted by a driver, you will be charged a $25.00 cancelation fee.

Can I tip the driver?

Yes, you can tip the driver. But this will have to be done with cash as our app currently does not accept tips.

What are Pickitup.Com's hours?

Pickitup.Com’s service is offered 24 hours a day, seven days a week. However most deliveries will more than likely be handled during normal business hours.

What can I have delivered with Pickitup.Com?

You can ship just about anything as long as it’s not illegal, an animal, paints or chemicals, bio-hazardous or hazardous materials, firearms, ammunition, or any kind of explosives.

Is Pickitup.Com a trucking company or a freight carrier?

Pickitup.Com is not a Transportation Carrier or a Moving or Hauling of Freight Carrier. It is up to customers and delivery professionals to offer and provide the Pick-up, Carry, and Delivery Services that may be scheduled through the use of the service.

How much can I deliver with Pickitup.Com?

Drivers using the Pickitup.Com service currently mostly drive in Sprinter and Cargo vans. These vans have a three skid maximum capacity.

How long does it take to make a match with Pickitup.Com?

Pickitup.Com’s service is on-demand. In most cases, it should be within minutes of you submitting your goods for a Pickitup.Com Match.

Can I use Pickitup.Com to deliver from anywhere?

Today, we are primarily operating in these cities: Cincinnati Dayton Toledo Detroit Fort Wayne Indianapolis Lexington Louisville If you’d like us to be available in your area, leave us a message and we’ll keep track of the growing demand.

PickItUp.Com Delivery Service