Frequently Asked Questions

PickItUp moves fast, and not just on the roads. We’re always making improvements to our service and our routes.
If you have any additional questions, please don’t hesitate to email us at ..... We’ll get back to you. Quick.


How do i register to use the PickItUp platform?

Take 4 pictures of the exterior of your vehicle – one from each side capturing the entire side of the vehicle in each picture. Now take a picture of the cargo area. Next take a picture of each – your driver’s license, your vehicle registration and finally your insurance ID card. To register simply apply to drive here. Now register as a driver completing the required data fields and uploading those 8 pictures. Very easy.

Is there a charge to register and use the PickItUp app? ?

There are no upfront fees to download, register or to use the PickItUp App.

How long does the qualification process take after I apply?

Once you’ve completed each phase of the application process your information and documents are reviewed for accuracy. If approved, you are sent a notice to complete a background check consent form from Turn – a third party service – to obtain your MVR (driving record) and criminal history report. This process is completed in as little as 5 minutes but can take as long as 7 days. Many factors affect the time of this process.

What are PickItUp’s driver MVR disqualifying and ongoing guidelines?

Driver Service Providers must meet the following criteria before being considered for qualification and contracting with PickItUp: Must be at least 18 years old. Must have 2 full years recent experience in class of vehicle operating for PickItUp. Must possess a valid, in-state driver’s license for the state reside and normally operate a vehicle for PickItUp. PickItUp will obtain and review MVR for each Driver Service Provider prior to contracting and will also obtain and review at minimum annually the MVR of each Driver Service Provider. Driver Service Providers are required to report to PickItUp ALL moving violations received at any time. Must not have any moving violations within past three years if between the ages of 18 years old and 21 years old. Must not have more than 2 moving violations in any 12-month period, or more than 3 moving violations in a 3-year period, including at-fault accidents. No “major” moving violations. Major moving violations include: reckless operation, speeding in excess of 15 mph, speeding 100 mph +; street racing; failure to comply with police stop; or leaving the scene of an accident (hit and run) less than 7 years old. No driving while license suspended or revoked violations. Must not have any DUI or OUI violations, or any alcohol or drug violations of any type, on MVR less than 7 years old..

What types of Criminal offenses or violations are disqualifying?

Every criminal background check is evaluated on an individual basis. PickItUp reserves the right to deny use of the PickItUp App to anyone.

What is the process if my MVR or Criminal background check does not initially qualify under the guidelines established by Frayt?

If the MVR and Criminal background reports indicate derogatory information which would make you ineligible to use the Frayt Technologies Inc platform you will receive notification in the form of a “Pre-adverse” letter prepared by Turn. This correspondence first notifies you that information in the reports makes you ineligible for Frayt, but also informs you of your rights under the Fair Credit Reporting Act, and the steps you can take to rectify any incorrect information. Copies of the reports along with contact information for the appropriate agencies are attached. You will have 7 days to take action to correct the information. If no action is taken a “Post-adverse” letter is emailed to inform you of final rejection.

How can I view the PickItUp End User License Agreement? (EULA)

This is now displayed on the help tab in your app.

What are Frayt's vehicle guidelines?

Vehicles should be: 10 years old or newer Have no physical damage or defects Be in safe operating condition Clean Less than 10,000 pounds Gross Vehicle Weight Equipped with appropriate load securement devices Properly registered and insured Display required license platesVehicles should be: 10 years old or newer Have no physical damage or defects Be in safe operating condition Clean Less than 10,000 pounds Gross Vehicle Weight Equipped with appropriate load securement devices Properly registered and insured Display required license plates

Do I have to display any PickItUp signs on my vehicle?

PickItUp does not provide, nor authorize any Frayt signage to be on approved vehicles while using the Frayt Technologies, Inc. platform.

Can I use a rental vehicle to use the PickItUp platform?

There is not sufficient time for you to rent a vehicle each time a Match is offered, and with the uncertainty of shipment availability it is not reasonable to rent a vehicle in advance. Should you have a rental vehicle while your PickItUp approved vehicle is being repaired please notify us prior to using the rental vehicle with the Frayt platform.

Can I use a long-term lease vehicle to use the PickItUp platform?

Yes, you can use a long-term leased vehicle to register for PickItUp. The insurance ID and vehicle registration are typically issued to the lessee (you).

What if I replace or change my vehicle after being approved on the PickItUp platform?

Please take new pictures of the replacement vehicle (one from each side of the exterior – with the doors closed capturing the entire side of the vehicle in each picture, and 1 picture of the cargo area – total 5 vehicle pictures), a picture of the new vehicle registration and finally a picture of the new insurance ID card. You should have seven (7) pictures in all. Send the pictures to: The information will be updated for you into your PickItUp profile.

Solo driver - can I register multiple vehicles?

At the present time there is no means for solo drivers to register more than one vehicle though they may own several vehicles. Please use only the vehicle approved by PickItUp.

Fleet owners - multiple vehicles, multiple drivers?

At the present time Fleet Owners with multiple vehicles and multiple drivers should have each driver register the vehicle they normally operate as if that driver were the vehicle owner. Drivers should not register for the payment account. To have the pay for all Frayt matches be paid to you the fleet owner we will need to assign all your drivers to your payment account.

There's a pay calculator on the PickItUp website. How does it work?

To use the Frayt driver pay calculator simply verify the calculator is set to the appropriate vehicle type and enter the miles of the load you wish to see pay for – it will be displayed.

Pay - accessorial

Deadhead Pay or Empty Mile pay – if you are contacted by Frayt to assist with a Match and there are significant empty miles to the pickup your Empty mile pay will be added. Tolls – Frayt does not pay tolls. Compensation for toll laden (NY Boroughs) areas are incorporated as higher pay in to your Match offer. Reefer, temperature-controlled or other specialized services will be compensated accordingly in the Match offer

Pay - bonuses - can I earn bonuses or tips?

You should always provide customers with exceptional service. Providing exceptional service may prompt customers or the company to tip or bonus you.

Is there escrow or an other fees charged by PickItUp?

PickItUp does not require any Escrow account or charge any fees to use the technology platform..

Pay - does PickItUp issue any cash advances?

No cash advances are available

Pay - how do I contact PickItUp support?

PickItUp Support can be reached at

Employment status - am I an independent contractor or an employee of PickItUp?

All Driver Service Providers are Independent Contractors to PickItUp. You may be an employee of a Fleet Owner if you operate a vehicle that is owned by a fleet owner.

Am i issued a W-2 or a 1099 for my services to PickItUp?

PickItUp Driver Service Providers (DSP) do not receive 1099-MISCs from PickItUp since each DSP is being paid by the shipper through a payment processing transaction. Driver Service Providers would in-fact receive a 1099-K if they made over $20,000 in revenue or had more than 200 transactions in the year.

Will I be required to load or unload my vehicle?

When you receive a match notification please review for “Extra Services” pay for loading/unloading before you accept. Loading – the shippers are expected to load your vehicle, however there may be times your assistance is necessary. You will be compensated for hand loading if the shipper does not participate in the loading of your vehicle. Unloading – you are expected to unload your vehicle and will be compensated for hand unloading. Understand and use proper lifting techniques and use proper equipment such as a hand cart. Palletized or large bulky items that are unloaded solely by the recipient at the recipient’s location are not compensated (example – by a fork truck). You are not expected to “set-up” and assemble any deliveries. You are not expected to climb stairs to deliver the product to a second floor.

What about Workers Compensation or Occupational Accident insurance coverage?

As an Independent Contractor you are responsible for any injuries you sustain or suffer while performing your work. Check your insurances and coverages to ensure you are protected for any type of injury you could sustain – trip and fall out of your vehicle, injuries while lifting, to motor vehicle accidents and so on. You are an independent contractor and have the right, and the responsibility, to protect yourself and your business as you see fit.

What vehicle insurance is required to use the PickItUp platform?

Driver Service Providers must submit a copy of their current vehicle insurance ID card as part of their Frayt registration submission. The insurance ID must show proof of Liability insurance coverage from their home state, in at least the minimum amount required by their state. The insurance ID must also show the Driver Service Provider as an insured or additional driver for the insurance policy.

My vehicle is leased to a Motor Carrier (Trucking Company) – can I still use the PickItUp Technologies Inc platform?

You can not use the PickItUp platform if your vehicle is leased to another company. There are several reasons why PickItUp cannot use your vehicle if it is in a permanent (long-term) lease agreement with a Motor Carrier: Most Motor Carrier Motor Vehicle Lease Agreements stipulate “exclusive use” of the leased motor vehicle by the Motor Carrier. The vehicle usually has the signage of the Motor Carrier affixed to the vehicle on both sides. This signage displays the name, MC Number and US DOT number of the Motor Carrier. Law enforcement typically assigns responsibility for the Safety Performance of the operation of such a vehicle to that Motor Carrier. The Motor Carrier would most likely be responsible for accidents and be named in any lawsuits from such accidents. Frayt has a moral and ethical responsibility to protect the interests of those Motor Carriers. Motor Carriers should not have any risk exposure from their operators of leased vehicles using the Frayt Technologies Inc platform. Typically, when leased to a Motor Carrier a vehicle owner-operator carries only “Non-trucking Liability” which protects the general public in very limited instances while not under the dispatch of the Motor Carrier. This type insurance does not offer coverage for operations in connection with an On-demand technology service like Frayt. See the only exception below – vans with their own primary liability insurance coverage.

I own a van and carry the Primary Liability insurance in my name - can I use the PickItUp platform?

If you own you own van and carry the Primary Liability insurance in your name (or in the name of a company you own) and are leased onto a Motor Carrier, and do not display the signs of any motor carrier, you are able to register to use the PickItUp Technologies Inc platform. This is the only exception to vehicles leased to Motor Carriers.

Will PickItUp's insurance provide coverage for passengers in my vehicle?

The insurance coverage purchased by PickItUp protects the General Public for Bodily Injury and Property Damage. It also insures the cargo. PickItUp's insurance provides no coverage to Driver Service Providers for any bodily injury they sustain nor any of their property damage. PickItUp has a “No Rider Policy” meaning that at no time while using the PickItUp Technologies Inc. platform are you authorized by PickItUp to have riders or passengers in your vehicle. PickItUp’s insurance provides no coverage whatsoever to any passenger in the vehicle.

PickItUp.Com Delivery Service